FAQs

How can I contact Mixaroo?

You can email us at info@shopmixaroo.co where we will reply as soon as possible. 

Do you ship worldwide?

Yes

Where do you ship from?

We ship from Hong Kong

What payment methods do you accept?

We accept Ideal payment, all major credit cards (VISA, Mastercard, AMEX) PayPal payments & Google pay.

When will my order be processed?

All orders are handled and shipped out from a warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

How long will it take to receive my order?

Due to high demand, orders may take between 1-2 weeks to arrive.

What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.